Help
Who to contact
Contact the transport team at your council, or your child’s school office. They can do everything on this website for you by phone, including linking your child and sending a new pass.
Common questions
How do I see my child’s pass?
You need a link code. The transport team sends you a letter with a link code, or can give you a code in person. Type the code here after you sign in. We never give access using a date of birth or pupil number, so these never work.
Messages from the transport team
Read them under Messages. If a message says a new family member has been linked and you did not expect it, contact the transport team at your council straight away.
The driver cannot scan the code
Turn your screen brightness up, hold the phone still, and keep the “Show pass” page open so the code is up to date.
No internet on the bus
If you opened “Show pass” earlier on this device, the page keeps a saved code that still works for a while. It is deleted when you close the browser tab.
A pass, card or phone is lost or stolen
On My children, choose “Lost or stolen? Block this pass” under the pass. Blocking stops the pass working: buses with a mobile signal stop accepting it within a few minutes (a bus with no signal may take longer), and this website stops showing its code. You cannot undo a block yourself. Only the transport team can unblock the pass or send a new one.
Blocking does not order a new pass. Straight after blocking you can send a replacement request, or do it later from the blocked pass. Until a new pass arrives, your child can tell the driver their name.
If a phone was lost, also use Lost your phone? to sign out everywhere.
“Pass last used”
Some councils switch on a short note showing the day your child’s pass was last used, whether it was the morning or afternoon, and the bus service code, for example “Tuesday 10 November, morning, EC101”. It appears only if your council has switched it on. It never shows a time, a stop or a map.
Your information
This website shows only your own linked children. It never shows other parents or carers, and it does not show where your child travels or a journey history. If your council has switched on “Pass last used”, you see only the day, morning or afternoon, and service code of the most recent use.