Lost your phone?
If your phone, or your child’s phone, is lost or stolen, do these two things.
Sign out on all devices
This signs your account out everywhere, so nobody can open the pass on the lost phone. You will need to sign in again here.
Block the pass and ask for a new one
Signing out does not stop the pass itself. A pass code saved on the lost phone may keep working for a few days. On “My children”, choose “Lost or stolen? Block this pass” to stop it within minutes on buses with signal, then ask for a replacement.